Last updated September 23, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, then mail your return to the following address:
Kashmir Expo, Ranga Masjid, Hawal, Srinagar,
Srinagar, Jammu and Kashmir 190011
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least twenty five (25) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be returned or exchanged:
- with value greater than 50000 Indian rupees
- damaged during re-shipping products
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
- Paper mache items are very delicate and sensitive, there are chances that if packed inappropriately they might get damaged during re-shipping. Kindly use professional help when packing them for re-shipping. In case the damaged items are received, there will be no refunds processed.
If you have any questions concerning our return policy, please contact us at: